Online appointment system for GP practices and clinics
Phone booking bursts in the morning and goes quiet in the afternoon. Online registration takes appointments 24/7, cuts no-shows and leaves reception time for patients who really need to call.
Patients are not looking for a “medical system”. They want a free slot without twenty minutes on hold. The practice wants a quieter reception and fewer empty slots. An online appointment system for a clinic does both: booking on the site, doctor calendars, SMS and a card that does not live in a notebook.
What breaks with phone-only booking
- The morning queue: three people on the line, the rest hang up and go elsewhere.
- 15–25% no-shows on private visits with no reminder and no deposit.
- The doctor has a spreadsheet, reception has a notebook. Doubles and “the doctor already left”.
- Missing consents and no deletion path — a risk at inspection and in a leak.
- Video and in-person visits mixed in someone’s head, not in a system.
E-registration people will actually use
The patient picks a specialist or service, sees open slots, leaves details and — for private visits — can pay a deposit. Confirmation and reminder go by SMS. A cancel link returns the slot to a waitlist. Reception can still book by phone — in the same calendar.
A doctor calendar, not a shared inbox
Each doctor has a rota, visit types (first, follow-up, video), duration and a room. The system will not double-book a slot. The manager sees the week’s load instead of guessing.
Sensitive data by design, not after an audit
This is not a hairdresser calendar with a medical card glued on. Roles, logs, minimisation, right to erasure — we cover that in GDPR in web applications. If clinical notes live in the system, they get separate permissions. Reception does not see what it does not need.
Video visits in the same calendar
An “online” slot gets a join link, a reminder and a note after the visit. The patient does not call “is the doctor waiting”. The doctor does not hunt for a link in email. If you need more, we add a telemedicine path.
If reception is drowning and the calendar is full of holes — describe doctor count, public/private mix and the biggest pain. An e-registration quote in 24 hours, with a clear GDPR scope.
Frequently asked questions
- Does the patient need a national health account?
- No. Private e-registration runs on the clinic site. We integrate national platforms only where it is needed and actually possible.
- Will the system produce medical records?
- It can hold notes and files with permissions. Full electronic medical records and state-platform integrations are quoted separately — we do not promise “everything in the calendar price”.
- How do we cut no-shows?
- SMS at 24h and 2h, a deposit on first private visits, a waitlist. A calendar with no messaging is not enough.
- Does reception stay?
- Yes. Phone and desk stay for older patients and urgent cases. The system takes the routine slots.
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